Incident Response Policy
Effective Date: May 17, 2026
This policy defines MonitorExam's approach to identifying, managing, and responding to security incidents.
Contents
Purpose
This policy establishes MonitorExam's framework for rapidly detecting, responding to, and learning from security incidents. Our goal is to minimize impact on customers and maintain system integrity.
Incident Categories
Low Severity
Minor operational issues with limited impact. Examples include brief service degradation affecting a small number of users or minor configuration issues.
Medium Severity
Potential security events requiring investigation. Examples include unusual access patterns, multiple failed authentication attempts, or vulnerability discoveries.
Critical Severity
Confirmed incidents affecting confidentiality, integrity, or availability. Examples include confirmed data breaches, system outages affecting service delivery, or active security exploits.
Response Lifecycle
1. Detection
MonitorExam uses continuous monitoring systems, automated alerts, and security tools to identify suspicious activity. Our security team reviews alerts in real-time.
2. Containment
Once detected, affected systems may be isolated or restricted to prevent further damage. Our goal is to limit the scope and duration of any incident.
3. Investigation
Security teams conduct thorough analysis of:
- System and security logs
- Access records and authentication attempts
- Infrastructure activity and network traffic
- Application events and API calls
4. Remediation
Corrective actions may include:
- Applying security patches or updates
- Resetting compromised credentials
- Modifying security configurations
- Restricting unauthorized access
5. Recovery
Systems are restored to normal operations after validation and security review. We verify that all fixes have been properly applied and systems are secure.
Notification
Where appropriate, MonitorExam will notify:
- Affected customers and institutions
- Regulatory authorities (where required by law)
- Impacted users
Notification timing depends on applicable law, contractual obligations, and incident severity.
Post-Incident Review
MonitorExam conducts comprehensive reviews following security incidents:
- Root Cause Analysis: Understanding how the incident occurred
- Process Improvements: Identifying gaps in security practices
- Security Reviews: Evaluating affected systems and controls
- Documentation Updates: Updating policies and procedures
Lessons learned are shared across the organization to prevent recurrence.
Security Contact
Security concerns, potential vulnerabilities, or incident reports may be submitted to:
We take all security reports seriously and will acknowledge receipt within 24 hours.